Standard Bank SA - Standard Bank dont honour claims

Johannesburg, Gauteng 0 comments
Not resolved

In March I discovered from a colleague that geysers were covered by fixed property insurance. In January 2 of my geysers burst so I immediately called STD INS & went through the average 15min wait before reaching a consultant and asked to submit a late claim, she agreed and sent out an assessor.

He took photos of the geysers and confirmed the damage he also took photos of the replacement solar geysers.

A week later I attempted to follow up on the claim, again 15min wait to speak to a consultant, often the calls are dropped waisting another 15min each time. This is probably a tactic to avoid paying out claims.

Promise after promise was broken, a few queries later they ask for serial numbers for the replacement geysers so I furnished them with the invoices and directed them to the supplier. After 3 or 4 more enquiries and a promise that the payment would reflect on Friday 22nd, I am eventually told by Thabo that a letter was sent on 11 June, 3 months after the initial claim was submitted, that the claim was declined on the grounds it was submitted late. Why accept the claim in the first place?

Standard Insurance is 30% more expensive SHOP AROUND!!! Try Outsurance or HIPPO.co.za

Review about: Insurance.

Standard Bank SA - Standard Bank - no service

Windhoek, Windhoek 0 comments
Not resolved

We have Master card issued by Standard Bank.

1. No statements for October

2010 have been received up to September 2011, despite our numerous messages

sent to Standard Bank.

2. The balance due and actual amount debited to our account does not

match, obviously to Standard's advantage, i.e. we are charged by

Standard Bank more than we spend.

No explanations on it received either.

3. Interest is charged on monthly basis although there can be no

interest:

amounts due are automatically debited to our account in the beginning of

each month and our account was never in overdraft for the past 5

years.

We are under impression that Standard tries it every time

in hope we will not pick it up.

4. Our credit card has been revoked by Pupuma Mpumzi MM, without any explanation, presumably

because of complaints we lodged. Obviously instead of addressing it.

All our requests are routinely ignored which is normal for Standard

Bank. We are going to keep on

complaining until Standard Bank starts to pay at least minimal

attention to their dismal quality of customer service.

Review about: Credit Card.

Standard Bank SA - Mr Skhosana,Standard bank ripping me by different debt collectors.

Kempton Park, Gauteng 0 comments

Standard bank unfair debt collecting procedure by allowing number of collectors to deal with one client.These collectors do not even update you when handing over to their client whilst he keeps on charging interest on you as a consumer.Secondly these collectors do not subtract whatever you are paying to them from the initial loan.I feel Standard bank has taken advantage of me by letting me repay a R20000 loan for a period of almost 5yrs by charging me interest whilst their collectors does the same.Although I am not familiar with the consumer act yet but I believe this is totally illegal.

Review about: Personal Loan.

Standard Bank SA - Standard Bank's Service Sucks

Johannesburg, Gauteng 0 comments

I have been a Standard Bank client for over 25 years and have a cheque account.housebond and credit card with them which I operate via Internet banking.

I have been trying for ages to open a Savings Account which can be linked to these accounts and operated via internet banking. I've been in FOUR times and STILL DO NOT HAVE THIS SERVICE. And now guess what? According to them IT'S MY FAULT and they want me to go BACK TO THE BRANCH!!!!!!!!.

So far I've spent over 3 hours there in less than two weeks. The irony - THEY ACTUALLY SAY THEY OFFER THIS SERVICE - it's not like I'm trying to buy a hamburger or wedding dress from them - this is something they say they can do. What a joke!!!!! It appears that they cannot do anything.

Is there anywhere these days where one can get good service dispensed by competent and well trained staff?How about telling these men and women in this poorly operated branch that it is customers like me, who pay a fortune in banking fees who actually pay their salaries?

Lorna Bannatyne

You May Also Like

Pnc Bank - Locked out of Savings account while overseas! Pnc Bank "I have had some bad experiences with banks, but PNC really takes the cake. I am currently overseas in South America, and PNC decides to freeze my account (on May..." Read more Scotiabank - Where is MY money?!? Scotiabank "...Nothing was being done to correct this situation except for Scotiabank representatives asking me to be "patient"..." Read more HSBC Bank Credit Card Customer Service Really Sucks Big Time! Hsbc "Back on Monday, January 9, 2017, I called up my HSBC Mastercard Credit Card Company at (888) 662-4722 because I needed to get a hold of the Disputes Department regarding..." Read more DOES BANK OF AMERICA RECEIVE $$ REFERRALS FROM BOOSTABILITY Bank Of America "VERY FEW BUSINESS CEO COULD COME WITH ONE SINGLE REASON WHY BANK OF AMERICA WOULD ALLOW BOOSTABILITY A COMPANY FRANKLY LESS THAN ONE PERCENT OF FLORIDA BAR ASSOCIATION MEMBERS EVER..." Read more Forest River - 40,000 miles few problems Microlite 21 ft frbs Forest River "Bolt that runs the slide in and out breaks often repairs at factory were very very good. Had repairs done while taking a plant tour. Not all divisions are the..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Poor customer service and lacking honesty in sales by Kissvivi Kissvivi "I purchased $195+ USD of Tee Tops from Kissvivi. First issue was "Buy 2, Get 3rd free." I was refunded some of that money. So I still paid $153+ USD...." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more